This recall applies to:
- AC power cords for Microsoft Surface Pro, Microsoft Surface Pro 2, and Microsoft Surface Pro 3 devices sold before 15 July 2015
This recall DOES NOT apply to:
- AC power cords for Microsoft Surface RT, Microsoft Surface 2, Microsoft Surface 3, Microsoft Surface Pro 3 devices sold after 15 July 2015, Microsoft Surface Pro 4 and Microsoft Surface Book
- Power supplies with DC power cord for all devices
- AC power cords and power supplies for the docking stations for Microsoft Surface Pro, Microsoft Surface Pro 2, Microsoft Surface Pro 3 and Microsoft
- Surface 3Microsoft will provide one AC power cord replacement free of charge for each eligible Surface Pro device that you own. No proof of damage is required to receive a replacement AC power cord.
Microsoft will provide one AC power cord replacement free of charge for each eligible Surface Pro device that you own. No proof of damage is required to receive a replacement AC power cord.
If you have more than one Surface Pro device, you’ll need to submit a replacement order for each one
